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FAQ

  • Changes to the agenda

    Occasionally speakers and content may change before the event date due to policy updates or speaker unavailability. We will always try to keep this to a minimum.

  • How do I access the presentations post event?

    Available presentations will be uploaded to the virtual marketplace and networking platform. You will be able to watch sessions on-demand at your leisure, and ask your questions in our live discussion forums for a full 30-days post event.

    Please note that not all presentations maybe available on-demand, as some speakers request that their sessions aren’t recorded or shared.

  • Cancellation policy

    Cancellations must be received in writing by replying to the booking confirmation email a minimum of 30 days before the date of the conference and will be subject to a £99+VAT administration fee. Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance. Substitutions may be made at any time by replying to the booking confirmation email.

  • How will Covid-19 affect this event?

    We will be taking all sensible steps to ensure the conference proceeds safely and successfully. Due to the current government guidelines, and following consultation with our stakeholders and event partners, we have decided to postpone this event to 12th November 2020. The event will be help both in-person (at the QEII Centre, Westminster) and online (via our Virtual Marketplace) so that you can attend in a format that best suits you.

    Should we need to move our event to a fully digital format, all attendees and supporters will be notified via email, so please make sure that you have added us to your Safe Senders list. Instructions on how to do that can be found here. Full details on the steps we are taking to deliver the event safely can be found here and are updated regularly.

  • Where is the event held?

    The event will be held both online, via our virtual marketplace, and also at the centrally located at QEII Centre, Westminster.

    Directions and the full address for the QEII Centre can be found on our Venues page here; and login details for the marketplace will be shared by email 1 week prior to the event.

  • Is this conference open to the private sector?

    Delegate places are only available to public sector delegates, with a very small allocation of private sector tickets available. The majority of private sector attendance at the event is made available through exhibition and sponsorship options. Speak to a member of the team here for more information.

  • How do I register?

    You can book your places via this website or by calling a member of the team on 0203 770 6557.

  • How do I pay for my ticket?

    When you complete the booking form you will be given a choice between two payment options – either by invoice or credit/debit card. If you operate a PO system, you can either provide this at point of booking or within seven days of the booking date.

  • What’s included in the price?

    The price includes access to all content sessions on the day (both in-person and online), including keynotes, seminars and streamed content; refreshments throughout the day at the QEII Centre, Westminster, including breakfast and lunch; access to the exhibition floor to meet suppliers (both in-person and online); log in details for our 1-1 networking app; and access to all available presentations post event.

    Whether you choose to attend in-person or virtually, you will have full access to all the above features for a full 30-days post-event, so that you can learn and network at your own pace.

  • Add us to your safe senders’ list

    To make sure you receive our emails with speaker content and important event updates please add us to your safe senders’ list. Instructions can be found here.