John is digital and innovation lead at Capita across Justice and Policing. In this role he researches and develops service and solution propositions to solve sector challenges, improve citizen experience across public services and enable the digital justice agenda. John’s background is in the design and delivery of technology enabled solutions and services for public and private sector enterprise clients. He has been a champion of workflow automation and technology driven citizen experience for more than a decade. John is also a member of Tech UK’s Justice and Emergency Services Management Committee.