Gemma is the Strategy & Change Director in HMCTS, leading a cross functional and multi-agency team delivering reform across HMCTS and the wider Criminal Justice System. Her previous role at HMCTS was Transformation Director, which involved leading the operational teams across London and the South East and managing the transition of new services into the operational business. Prior to joining HMCTS Gemma worked in HM Passport Office leading the change delivery teams for its Transformation Programme. Before joining the Civil Service, Gemma worked for London Underground in operational, strategic and change delivery roles. Most recently Gemma led the trains and signalling operations on the Hammersmith & City & Circle lines through the introduction of new train stock and delivered the service through the 2012 Olympics.